Booking and cancellation rules
When a booking is confirmed, what it includes, and how customers and Taskers can cancel.
TaskPly · Last updated: 2026-11-05
When a booking is confirmed
Posting a task or sending an offer is not a booking. A booking is confirmed only when the customer accepts an offer and the app shows the task as assigned. The chat opens at that point, and other offers on the task can no longer be accepted.
What the booking includes
The task description, the accepted offer and the messages in the app set out the work, place, time and price. Decide before accepting whether the price includes materials and travel.
Changing a booking
Agree any change to the work, time or price in the task chat before it happens, so there is a record. Taskers must not ask for charges that were not agreed.
Completing a booking
When the work is done the customer checks it, pays the Tasker in cash and confirms completion in the app. If there is a problem, open a dispute instead of confirming.
Customer: before accepting an offer
You can cancel your task at any time in the app, free of charge. Any pending offers are closed and the Taskers are told.
Customer: after accepting an offer
Tell the Tasker as soon as you can, in the chat. Then open a dispute from the task page or contact support so staff can cancel the booking. Please do not leave a Tasker waiting at the job.
Tasker: before your offer is accepted
You can withdraw your offer in the app at any time, free of charge.
Tasker: after your offer is accepted
You have made a commitment to the customer. If you truly cannot do the work, tell the customer at once and contact support so staff can cancel the booking. Repeated late cancellations or not turning up may lead to account restrictions.
Charges and refunds
TaskPly charges no cancellation fee. Any charge between you, such as a call-out charge or materials already bought, must have been agreed in the chat first. TaskPly does not hold cash, so any return of cash is arranged between you, with our help. Your legal rights as a consumer still apply.
Questions about these policies: contact@taskply.com