Delivery and transport rules
What may not be delivered or carried, and what to do if something looks illegal.
TaskPly · Last updated: 2026-11-05
What must never be delivered or carried
Illegal drugs; weapons, ammunition and explosives; stolen, smuggled or counterfeit goods; illegally made alcohol; protected wildlife, timber or antiquities taken illegally; anything for a crime or for hurting someone; and anything else the law of Sri Lanka does not allow. People must never be moved against their will. Dangerous goods such as fuel, gas and chemicals may be carried only where the law allows and with the permits and safe equipment they need.
Customer responsibilities
Tell the Tasker truthfully what the item is, its size and weight, and where it comes from and is going. You must have the right to send it. Pack it safely and do not hide anything inside it. You are responsible for what you send, and for any permit or licence it needs.
Tasker responsibilities
Carry only what was agreed. You may ask what is inside and ask to see it before accepting, and you may refuse anything you are not comfortable with, without penalty. Do not carry a sealed package from someone who will not say what is in it. Drivers need a valid licence, insurance and any permit the load needs, and must not overload a vehicle.
If you think something is illegal
Stop. Do not accept, open, move or deliver it, and do not confront anyone if it feels unsafe. Move to a safe place and call the police on 119. Then tell TaskPly straight away: use Report on the task or user, or Chat for help, or email contact@taskply.com. Tell us what you saw, when and where. Reporting honestly will not count against you, even if it turns out to be nothing.
What TaskPly does
Staff review every report and may remove the task, stop the booking and hold, suspend or block the accounts involved. We keep the records and may give information to the police or other authorities where the law requires it. TaskPly does not carry or inspect goods. The customer and the Tasker are each responsible under the law for what they send and carry.
Questions about these policies: contact@taskply.com