Dispute resolution policy
What to do if something goes wrong with a task.
TaskPly · Last updated: 2026-11-05
Talk first
Most problems can be solved by talking to the other person in the task chat. Keep messages in the app.
Open a dispute
If you cannot agree, open a dispute from the task page and explain what happened. Add photos or details that help.
What happens next
While a dispute is open, the task cannot be marked complete. Staff review the task, messages and evidence, may ask both sides for information, and record the decision and reason.
Possible outcomes
Staff may resume the task so it can be finished, or cancel the booking. They may also act on an account. TaskPly does not hold the cash and cannot refund it, so any return of cash is arranged between the customer and the Tasker, with our help.
Timing and review
We normally reply within 2 working days and aim to decide within 7 working days after receiving what we need. If you disagree or information was missed, ask for a review within 14 days at contact@taskply.com. You can also go to the courts, the Consumer Affairs Authority or another authority at any time.
Serious matters
For crimes, injuries or emergencies, contact the police (119) or ambulance (1990) first, then tell us.
Questions about these policies: contact@taskply.com