Health and safety policy
Keeping customers and Taskers safe before, during and after a task.
TaskPly · Last updated: 2026-11-05
Before the task
Check the Tasker’s verified badge, ratings and reviews. Customers should describe hazards such as electricity, heights, chemicals or animals. Taskers should only accept work they are trained and equipped for.
During the task
Use proper tools and protective equipment. Follow safety rules for electrical, gas, height and construction work, and stop if it becomes unsafe. Professional work needs a valid licence or registration.
Personal safety
Meet in safe places where possible, tell someone where you are, and never share one-time codes or bank details. Leave if you feel unsafe.
Health
Do not work or host a task when you are ill with something contagious. Respect each other’s health needs.
Children and vulnerable people
Tasks involving children or vulnerable adults need extra care and supervision by a responsible adult. Never leave them alone with someone you do not know.
Customer responsibilities
Give the Tasker safe access to the work area. Before work starts, point out water, gas and electrical lines, weak floors or roofs, damp areas, chemicals and animals. Keep children and pets away from the work area, and make sure the Tasker has light, ventilation and access to drinking water.
Tasker responsibilities
Bring tools that are in good condition and check them before use. Wear suitable protective equipment such as gloves, closed shoes, eye protection, a mask or a helmet. Do not work while tired or under the influence of alcohol or drugs. Do not take on work beyond your training, and ask for a second person when a job is not safe to do alone.
Personal protective equipment (PPE)
Use PPE wherever the work calls for it, and check it is in good condition first. Examples: safety helmet and safety boots on construction sites; a harness for work at height; insulated gloves for electrical work; a welding helmet, leather gloves and fire-resistant clothing for welding, with a fire extinguisher nearby; goggles and ear protection for cutting and grinding; a suitable mask and gloves for dust, paint and chemicals; a reflective vest near traffic. Taskers normally bring their own PPE, and the customer and Tasker should agree this before work starts. Do not begin work that needs PPE without it.
Electrical and gas work
Only trained and qualified people should do this work. Switch off the power at the main switch and test before touching any wire. Never work on wet surfaces or with damaged cables. Close the gas cylinder valve before working on gas lines. If you smell gas, do not use flames or switches, open the windows and leave the area.
Heights, roofs and construction
Use a stable ladder or scaffold on firm ground, with someone holding the ladder where possible. Use a safety harness for high work, and stay away from power lines. Do not walk on fragile roof sheets. Wear a helmet and strong footwear on construction sites, and keep the public away from the work area.
Chemicals, pest control and cleaning
Read the label before use. Never mix cleaning chemicals, and keep them in their original containers, out of reach of children. Wear gloves and a mask, and keep the room ventilated. Pesticides should be handled only by people trained to use them, and customers should be told when it is safe to return.
Lifting, moving and vehicles
Lift with your legs and keep your back straight. Ask for help with heavy items and use a trolley where possible. Drivers need a valid licence and insurance, and must follow the road rules. Secure loads properly, and do not use a phone while driving.
Weather and outdoor work
Stop outdoor and roof work during lightning, heavy rain, strong winds or flooding, and follow warnings from the Disaster Management Centre. In hot weather take regular breaks, drink water and use shade. Take care near drains, wells, tall trees and slopes that may be unstable after rain.
Hygiene and food
Wash your hands before and after work, and clean up waste, sharp objects and spills when you finish. Anyone preparing or serving food must keep it clean, covered and at a safe temperature, and must tell customers about common allergens when asked.
Harassment and abuse
Violence, threats, sexual harassment, sexual abuse, abusive language, discrimination and other abuse are never accepted. Leave immediately if you feel threatened, contact the police if needed, and report it to TaskPly. We may suspend or close the account of anyone involved, and may share information with the authorities where the law requires it.
The right to stop work
Anyone may refuse or stop a task that seems unsafe, without a bad review or penalty for doing so in good faith. Explain the concern calmly, make the area safe, and agree the next step in the TaskPly chat. Do not restart until the risk has been dealt with.
Accidents and emergencies
Emergency numbers in Sri Lanka: police 119, Suwa Seriya ambulance 1990, fire and rescue 110, Disaster Management Centre 117, child protection 1929, women’s helpline 1938. Get medical help first and make the area safe. Then record what happened, with the time, place and photos, and report any accident, injury or safety concern to TaskPly through Chat for help as soon as you can. TaskPly does not provide emergency services, and does not insure tasks unless the app clearly says so, so please check your own insurance.
Questions about these policies: contact@taskply.com